TERMS AND CONDITIONS

These terms and conditions are for clients of Sunny Paws.

Regarding our dog training sessions, separation anxiety consultations and events. They are in the interest of safety, responsibility and welfare of our clients. We reserve the right to change these terms and condition at any time and any changes will take immediate effect. It is the responsibility of clients to read and keep up dated with the latest terms and conditions.

We request all clients complete our registration form in order to process bookings.

Sunny Paws’ Responsibilities

  • To prepare appropriately for the consultation visit.
  • To listen to you in order to gather necessary information about the problems you are facing.
  • To use my professional judgement, expertise and experience to decide upon appropriate strategies to help you and your dog(s).
  • To clearly explain what behaviour modification or training strategies I am suggesting and why I am suggesting them to you.
  • To answer any questions you may have to the best of my ability.
  • To make it clear that training or behaviour modification are not a ‘quick fix’; it will require commitment and changes to be made on your part in order to bring about change in your dog(s).
  • To offer ongoing support, in line with the service(s) for which you have paid.

Your Responsibilities

  • To be open and honest in providing information to assist me in understanding the problems.
  • To ask for clarification if anything which is explained to you is unclear.
  • To have an open mind with regard to potential solutions, changes and strategies.
  • To understand that consistency is key.
  • To commit to agreed behaviour modification strategies and make any necessary agreed changes in order to help resolve the problems you are experiencing with your dog(s) and to understand that behaviour modification is not a ‘quick fix’.
  • To try your best to ensure that everyone regularly involved with your dog(s) understands and engages in the process in order to avoid confusion and conflict.

Training Methodology

  • Sunny Paws is using tried and trusted, sciences based methods and on the principles of positive reinforcement and, as such, are kind, fair and reward-based.
  • Harsh handling of dogs, physical force and the use of punitive methods/ punishment/ corrections or equipment designed to be aversive (including, but not limited to,choke chains, check chains, prong collars, spray collars, e-collars or any other device deemed unacceptable by the trainer) are not permitted or and should not be used in training.
  • Therefore any other method which causes pain or fear, or any item the trainer deems inappropriate are not allowed. If you do not comply we reserve the right to stop training without refund.
  • We also strongly recommend you do not use these methods away from training with us.

Individual Training

  • Bookings for individual sessions will be confirmed via WhatsApp or email, if given, and full payment must be taken before or on the first appointment.
  • If purchasing a Package, the booking must be made prior to the first session.
  • Sessions of a Package must be booked within the limited time allowed as followed:
  • ___Boost Package within 2 months.
  • ___Rise Package within 3 months.
  • ___Power Package within 4 months.
  • Parking costs apply to each appointment if incurred.
  • Cancellations: if you cannot make an appointment, you must give us more than 48 hours notice so we can refill your slot and we can rearrange the session to a suitable time. Less than 48 hours notice to delay a session and you will be charged for the appointment. Sunny Paws may consider true emergencies on a one-to-one basis and reschedule without charge.

‘’Hand Over The Lead’’ Package

  • Bookings a "Hand Over The lead" package will be confirmed via WhatsApp or email, if given, and full payment must be taken before or on the first session.
  • Sessions of a Package must be booked within 3 months.
  • Parking costs apply to each appointment if occur.
  • Cancellations: if you cannot make an appointment, you must give us more than 48 hours notice so we can refill your slot and we can rearrange the session to a suitable time. Less than 48 hours notice to delay a session and you will be charged for the appointment. Sunny Paws may consider true emergencies on a one-to-one basis and reschedule without charge.

Separation Anxiety Consultations

  • Ongoing support via WhatsApp will be provided for the duration of your package.
  • We will only cover separation anxiety training in this packages.  Any other issues or problems with your dog will be worked on in additional sessions at our hourly one-to-one rate, or we will refer you to a specialist in those other areas where you need help.
  • Absence Management: we strongly recommend that your dog is never left alone other than during our specified absence rehearsals during the training period.  If you don’t manage the home alone times, you will not make much progress with the training and can make your dog more anxious.  If you leave your dog longer than they can cope with then all progress will be lost.  We don’t want than to happen.
  • During the training, we insist you take up to 2 days off a week from training, as breaks can be good for both you and your dog.
  • Separation Anxiety Consultations are conducted completely online. This is because your dog would be likely to act differently if a trainer was in the house with you.

Events

  • As Events often book to capacity we can only secure your spot once full payment has been received (via BACS payment or through our website).
  • You will receive an email confirmation including date and time of the Event, if you provide us with a valid email address.

Intellectual Property Rights

  • All written, photographic and video material, website, and logo are the sole property of Sunny Paws and are not to be distributed without prior, written permission. They are protected by copyright and other intellectual property rights and legislation. In accessing our materials, including our website, you agree that you are using them for your personal, non-commercial use.
  • Blogs have consent to be freely shared.

Disclaimer

  • We will not take responsibility for misinterpretation of advice. Many external factors influence behaviours and we cannot guarantee our training advice will be successful without controlling all of these other factors.
  • For behavioural problems a behaviour consultation is recommended to work to alter dangerous and stressful behaviours. Animal aggression can cause injury, including fatalities. Treatment for aggression is not a guarantee of success and modifying behaviour does not assure the aggression will be successfully controlled. It is your responsibility to ensure safety of people and other animals with regards to your pet. Safety precautions will be advised and may include; limited access to people/animals, being kept on lead, wearing a muzzle and use of gates around the home.
  • We cannot take responsibility for behaviour of your dog outside of training sessions with us.
  • We strongly recommend all dog guardians have pet insurance including third party liability cover.

Confidentiality

  • All client details are kept in confidence and not passed onto a third party for promotional use. Email addresses are used to inform clients of services and activities as well as current bookings and notes. If you would no longer like to receive emails from Sunny Paws please let us know or you can unsubscribe directly from emails. If you do unsubscribe you will no longer be on the list to receive any newsletter, useful informations or different compagnies discounts.

Photography

  • During training we may take photographs or videos of dogs learning and family members may be captured in these photos. These are to be used in both educational and promotional materials. By agreeing to our terms and conditions you give consent for Sunny Paws to use these materials as stated above including on social media and on our website.
  • We will not use photos or videos with children in unless agreed with their parents/guardians.

Delay of Session

  • We reserve the right to cancel training sessions at our discretion. It is infrequent but if Sunny Paws need to reschedule a session, such as in an emergency or due to adverse weather conditions including extreme heat, you will be offered a replacement date. This will be on a day suitable to you.